The following statement explains the way in which any personal information that we collect from you, or that you provide to us, will be processed by us when you visit our web site at CustomWritingOnline.com (“Site”) owned and operated by ONE Freelance Limited (“We”, “Us” or “Our”).
The Site is a UK-based website and we take reasonable care to comply with the requirements of the UK Data Protection Act 1998 (the “Act”) relating to the information you supply on the Site.
For the purposes of the Act, the data controller is: One Freelance Limited, incorporated in England, with company number 6547172 and whose registered address is at 37 Warren Street, London, United Kingdom, W1T 6AD.
ONE Freelance Limited has received TRUSTe's Privacy Seal signifying that this privacy statement and our practices have been reviewed for compliance with the TRUSTe program viewable on the validation page available by clicking the TRUSTe seal.
The TRUSTe program covers only information that is collected through this Web site, CustomWritingOnline.com.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe at https://feedback-form.truste.com/watchdog/request.
2. Information we may collect from you as you browse our website
The information we collect (“Information”) may include:
- Your name, address, e-mail address and phone number(s).
- Details of orders you place through the Site and of the fulfillment of your orders.
- Records of correspondence (including any further information we may request from you) when you contact us to request information, report a problem, or provide feedback on our services.
- Standard information automatically collected by our web server including your IP address. Further details are set out in paragraph 5 below.
- Details of your visits to our site, including access time.
3. How we use your information
We never sell, rent or share any of your Information (except anonymous aggregate information) with any third party. We only use the Information you provide as follows:
- to provide you with the services that you wish to use;
- for internal record keeping, billing, accounting and market research purposes;
- to respond to any queries, complaints or requests for further information;
- to improve the content of our Site;
- to customize the content and/or layout of page on our Site;
We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by such means as e-mail, phone or SMS.
If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data. If you have opt-in but in the future change your mind and no longer want your information to be used for this purpose, you can opt out by emailing us at firstname.lastname@example.org.
We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in a certain city or district). We may make use of the personal information we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.
We may provide your personal information to companies that provide services such as our chat feature, to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.
Except as set out above and in paragraph 7 below, we will not sell, distribute or disclose your Information without your consent, unless required or permitted to do so by law such as to comply with a subpoena, or similar legal process or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
4. User Access and Choice
If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove or deactivate it by contacting our Customer Support by email or phone at the contacts listed on our Contact Us page. We will respond to your request within 5 business days.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
5. Log Files
As is true of most websites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We link this automatically collected data to other information we collect about you.
6. Cookies and other Tracking Technologies
Technologies such as: cookies, beacons, tags and scripts are used by ONE Freelance Limited and our SEO partners, or analytics or service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
Local Storage Objects (LSOs)
We use local storage objects (LSOs) such as HTML5 to store content information and preferences. Various browsers may offer their own management tool for removing HTML5 LSOs.
7. Storage of data and security
Please, bear in mind that our company is not responsible for any information provided directly to our writers, including: the topic, deadline, number of pages ordered, instructions, and uploaded files. This information is made available to our freelance writers and, thus, our company cannot control it or offer any guarantees over its future distribution.
The Information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at email@example.com.
8. Transfer to third parties
If we or, substantially, all of our assets are acquired by a third party, personal information held by us about our customers may be one of the transferred assets. You will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
The Site uses a security system that protects your Information from unauthorized use. However, as no data transmissions over the Internet can be guaranteed to be 100% secure, we cannot take responsibility for any unauthorized access or loss of personal information that is beyond our control. Please remember that other methods of Internet communication, such as emails and messages sent via a website, are not secure unless they are encrypted. We take no responsibility for any unauthorized access or loss of personal information that is beyond our control.
10. Links Disclaimer
11. Social Media Widgets
Our Web site offers publicly accessible blogs. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
13. Disclosures Prohibited
Use of information acquired from employers or employees pursuant to this article shall be for the exclusive use and information of the commissioner in the discharge of his or her duties hereunder. It shall not be open to the public, nor be used in any court in any action or proceeding pending therein, unless the commissioner is a party to such action or proceeding, notwithstanding any other provisions of law. Such information insofar as it is material to the making and determination of a claim for benefits, shall be available to the parties affected and, at the commissioner’s discretion, may be made available to the parties affected in connection with effecting placement.
If you are concerned about how your information is used, you must check this page from time to time. We only use data collected from the time of the policy change onwards, for any new purposes put into place.
15. Use of samples for Quality Assurance Policy
Every customer at our service has an option to request a work sample of the assigned writer at the cost of $5. This service means that the customer may view three random pages previously completed by the assigned writer. This option serves for quality assurance purposes only; the work sample must NOT be copied or distributed.